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Shipping policy

Shipping Policy

This Shipping & Order Policy applies to all purchases made through the NAAV AYURVEDA website (https://www.naavayurveda.com/). By placing an order with us, you agree to the terms outlined below.

1. General

All orders are subject to stock availability. While we strive to maintain accurate inventory levels, occasional discrepancies may occur. If an item becomes unavailable after purchase, we will contact you to offer the option to:

  • Wait for the item to be restocked, or
  • Receive a refund for the unavailable product.

We are not responsible for delays caused by natural calamities, strikes, lockdowns, or other unforeseen circumstances.

2. Shipping Costs

  • Free shipping on all prepaid orders.
  • Cash on Delivery (COD) orders will incur shipping charges as per transporter standard rates.

If a shipment is returned due to:

  • Incorrect address,
  • Refusal to accept delivery, or
  • Multiple failed delivery attempts,

Reshipping costs will be borne by the customer.

In case of refund requests for returned shipments, original shipping charges will be deducted before processing the refund.

3. Order Processing & Dispatch

  • Orders are typically dispatched within 24–48 working hours of placement.
  • During sales or high-volume periods, dispatch may take up to 7 working days.
  • Our warehouse operates Monday to Friday (10 AM – 5 PM IST), excluding national holidays.
  • Once shipped, tracking details (AWB number) will be shared via email or WhatsApp.

4. Delivery Timelines

Domestic Shipping (India)

Estimated transit time: 2–7 business days
Delays may occur due to natural disasters, virus outbreaks, or government-imposed restrictions.

International Shipping

Estimated transit time: 4–22 business days
Delivery timelines depend on customs clearance and country-specific regulations.

5. Order Cancellations

  • Cancellation requests must be emailed to: customercare@naavayurveda.com
  • Requests must be made within 24 hours of order placement.
  • Cancellations are allowed only if the order has not been shipped.
  • No cancellations are permitted once:
    • The shipment label has been generated, or
    • The package is awaiting courier pickup.

Only cancellation requests sent via email will be accepted. No other communication methods will be considered.

Refund Processing for Cancelled Orders

  • Refunds are processed within 24–48 business hours after confirmation from the payment gateway.
  • It may take 5–10 additional business days for the amount to reflect in your bank account.
  • Refunds for card or net banking payments will be credited to the original payment method.
  • Refund/Transaction ID will be provided upon request.
  • Any delays beyond this timeline must be addressed with your issuing bank.

6. Address & Contact Updates

Address or phone number updates are allowed only before dispatch.
No changes can be made once the package leaves our warehouse.

7. Items Out of Stock

Domestic Orders

Available items will be shipped immediately. Backordered items will be dispatched once restocked.

International Orders

Customers will be notified via registered email. Refunds will be issued for unavailable items, and available items will be shipped.

8. Order Tracking

Once dispatched, customers will receive tracking details via email or WhatsApp. Tracking updates are provided directly by the courier partner.

For shipments requiring OTP verification:

  • Ensure your name and address are correct on the shipping label.
  • Provide OTP only after physically receiving the package.
  • Do not accept damaged, tampered, or water-drenched packages.
  • No disputes will be entertained if OTP is shared without accepting the package.

9. Customs Duties & Taxes

Sales Tax / GST

Applicable GST is already included in the displayed product prices.

International Import Duties & Taxes

Import duties and taxes may apply upon arrival in the destination country and must be paid by the customer.

If duties are refused:

  • The shipment will be returned at the customer's expense.
  • A refund will be issued for the product value only.
  • Initial shipping charges will not be refunded.
  • Return shipping costs will be deducted from the refund.

10. Lost or Damaged Packages

All parcels are insured up to the value declared with the courier.

Damaged in Transit

Refund or replacement will be processed after the courier completes its investigation.

Lost in Transit

Refund or replacement will be processed once the courier confirms the parcel as lost.

11. Customer Support

For all order, shipping, or tracking queries:

📧 Email: customercare@naavayurveda.com
📞 Phone: +91 8320757419
🕒 Monday – Friday | 10 AM – 5 PM IST (Normal call charges apply)